General Question
Make sure you’re all set for Christmas: get your hauls in before these dates to receive it in time for Christmas Day!
Tracked: 21/12/21
Next Day: 22/12/21
ou can track your parcel using the link in the dispatch confirmation email or the email or text sent from the carrier, depending on the service chosen at time of placing your order or in your account.
Please report any faults with your item(s) within a reasonable timescale to our customer service team by completing the Contact Us form below.
Please specify the item(s) affected and the fault with the item.
Attach images of the faulty item(s), if applicable, as this will help our customer service team resolve this for you without delay.
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 60 days of receipt.
Returns relating to our BY BEAUTY BAY Money Back Guarantee are not covered by our free, UK Returns Procedure. See out Terms and Conditions here for more information.
To be acceptable for return items should be unused, unopened and have any original seals intact.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
UK Returns Procedure:
Please contact us by completing the contact form below. Your message should contain the Order Reference Number from your Dispatch Note as well as a full explanation of your reason for returning the goods.
We will e-mail you back with your Returns Authorisation Number and instructions on how to return via our pre-paid returns service with Hermes or ASDA toyou.